RETURNS & REFUNDS POLICY

Order Cancellation

Before sending the products – Cancellation can be done by sending an e-mail to info@famouskidscorfu.gr

Upon receipt of the products , you may exercise your right of withdrawal, within 14 calendar days of the date of receipt of the products. 

Product Changes / Returns

Changes to products purchased online can also be made at the Famous Kids physical store.

For all cases you wish to return-change the product you bought (change size / color / design, replacement, repair or refund), you should contact us by email at info@famouskidscorfu.gr or by phone at 26610 45545.

Once your request has been verified by our staff, you will receive an email notification of your return approval and instructions on how and where to send it.

I order to return it the product must be in the condition received without damage &  in its original packaging. The returned products must be accompanied by all the necessary documents that you received upon receipt.

Product Changes

If you wish to change the product you purchased – and only if the product has not been used – you must inform our store within 7 days from the date of receipt and ship the product within 3 days of date of approval of the Request.

Returned products must be in their original packaging, otherwise it will not be accepted.

For orders within Greece the return is made with ELTA Courier at the expense of the customer and the shipment of the new product is charged with shipping costs of 3 €.

Incorrect shipments

In case the product you received does not match the product of your order, you must inform our store about the Request within 3 days of receipt and send the product within 3 days from the date of approval Request.

In this case there is no customer charge for the replacement.

Defective Products

In case of defective product, contact our Company to replace it. Our Company will replace the product if the conditions of the law are met and the present terms of the Company are observed. In case of product return, if the consumer explicitly wishes to be replaced, he will receive by e-mail a discount coupon code of equal value for the purchase of another product (s), with which he can place a new order or simply replace the product he returns.
Alternatively we make a refund (equal value to the value of the shoe / s)

Return Policy

Returns refer to defective & incorrect shipments products (discounted or not) in which the customer wishes a refund and the procedure is as follows:

The initial condition for the return of products is that it is done within 20 calendar days (from the day of purchase), that the original packaging is intact (with papers, labels, etc.) and that you send us the relevant purchase document that proves the transaction ( e.g., Retail Receipt, Sales Invoice, etc.) for cancellation.

Shipping costs are covered by us in case the product is returned because it is defective or different from what you ordered. In any other case the shipping costs are borne by you. After the return and after the product is checked, we credit your money in full.

Refund / Right of Withdrawal

Famouskidscorfu.gr must refund your money within 14 days of receiving the cancellation request. However, it may be delayed to get your money back if you do not receive the products or proof of return.

Refunds are made by arrangement and within 14 days. The refund is made in the same way that your purchase was made and from the refund amount are deducted the new shipping-return costs that will arise 3 € if done via courier.

The products and the packaging must be in excellent condition and must be accompanied by all the accompanying documents: Retail receipt or invoice and all the accompanying items, such as labels, etc. Refunds are made within 14 calendar days from the date of cancellation of the order.

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